Shipping Policy

Cloud 5 is committed to providing reliable and efficient delivery services to our customers. This Shipping Policy outlines the terms and conditions regarding the processing, shipping, and delivery of orders placed on our platform.

• Our shipping services are available only within the state of Minnesota, in compliance with local and state cannabis regulations.
• Customers must be at least 21 years old and provide valid identification upon delivery.

• Orders are processed daily between 12pm-9pm
• Orders placed before 10 pm will be processed on the same day.
• Orders placed after the cut-off time will be processed on the next business day.
• Processing time may be extended during peak seasons or due to unforeseen circumstances such as weather delays or supply shortages.

• Standard Delivery: 3-4 business hours.
• Expedited Delivery: 4-5 business hours (if available).
• Delivery times are estimates and may vary depending on location and order volume.

• Delivery fees are calculated based on the distance from our dispatch center.
• A flat delivery fee may apply for specific zones, while orders outside of these areas may incur additional charges.

Orders above a certain value ($250) may qualify for free delivery

• Customers will receive a confirmation email or SMS once their order has been dispatched.
• Our delivery personnel will verify the recipient’s age and identity before handing over the order.
• If the customer is unavailable at the delivery address, a reattempt may be made, subject to additional charges.

• We do not ship to P.O. boxes or addresses outside of Minnesota.
• Orders containing cannabis products will only be delivered to residential addresses or businesses where permitted by law.
• Deliveries will not be made to government facilities, schools, or public spaces.

• If a delivery attempt fails due to incorrect address details, unavailability, or failure to provide valid identification, the order may be rescheduled with additional fees.
• After two failed attempts, the order may be canceled, and a restocking fee may be applied.

• Customers will receive real-time updates via email or SMS regarding their order status.
• Tracking details may be available through our website for certain orders.

• Customers may modify or cancel their orders within 5 hours before dispatch.
• Once an order has been shipped, modifications and cancellations are no longer possible.
• Refunds for canceled orders will be processed according to our Refund Policy.