Privacy policy

Welcome to Cloud 5. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By using our website and services, you agree to the terms outlined in this Privacy Policy.

We may collect and process the following types of personal information:

1. Personal Identifiable Information (PII):

• Name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely through third-party payment providers)

1. Non-Personal Information:

• IP address
• Browser type and version
• Pages you visit on our website
• Referring website
• Device information
• Cookies and tracking technologies

1. Transaction Information:

• Products purchased
• Order history
• Payment methods used

We use the collected data for the following purposes:

• To provide, operate, and maintain our website and services
• To process transactions and fulfill orders
• To send updates, promotional materials, and marketing communications (with consent)
• To improve our website and user experience
• To detect, prevent, and address security issues and fraud
• To comply with legal obligations

We do not sell or rent your personal data. However, we may share your data in the following circumstances:

• Service Providers: Third-party vendors (such as payment processors and delivery services) who help us provide our services.
• Legal Requirements: If required by law, regulation, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Protection of Rights: To protect Cloud 5, its customers, and legal rights.

Our website uses cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

Types of cookies used:

• Essential cookies (necessary for website functionality)
• Analytics cookies (track site performance)
• Marketing cookies (for personalized advertisements)

We implement appropriate technical and organizational measures to safeguard your personal information. However, no method of transmission over the internet is completely secure. We encourage users to take precautions to protect their information.

We retain personal data for as long as necessary to provide services and comply with legal obligations. Once data is no longer required, we securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Opt-Out: Opt-out of marketing communications.

To exercise your rights, please contact us at [email protected].

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Our services are not intended for individuals under the age of 21. We do not knowingly collect data from minors.